54. Playing the Corporate Game: Why Communication is Key

THE CORPORATE GAME — SECRETS OF THE CORPORATE GAME — EPISODE 54

Mastering corporate communication can be the secret to thriving in a competitive environment. But how do you balance empathy with asserting yourself? In this episode, Kendall Berg reveals strategies for navigating tough conversations, handling disagreements, and making your voice heard. She explains how to adapt to corporate jargon, implement the ‘disagree and commit’ approach, and build proactive communication skills that set you apart. Whether it’s preparing for high-stakes presentations or sharpening everyday interactions, this conversation is packed with actionable insights for staying ahead in the corporate game.

Empathy Is the Key to Navigating Tough Conversations at Work

The harsh reality? We expect others to be likable at work, but we often forget to apply the same standard to ourselves. We demand directness and think everyone should be fine with it, while we struggle when faced with the same approach. The real game-changer in corporate communication is empathy—understanding what others need from an interaction can be the key to getting what you want in return. Mastering this balance is essential for navigating the complex world of workplace dynamics, ensuring you’re both heard and respected.

From Nervous to Confident

Here’s the truth: even top executives get nervous when facing other executives. It’s not about being junior or inexperienced—everyone feels it. What is the difference between those who succeed in high-stakes conversations and those who don’t? Preparation and pushing through the fear. Successful communicators do their homework. They know who’s in the room, anticipate questions, and walk in prepared—even if their hands are shaking. The more you face executives, the less intimidating it becomes, and eventually, you’ll step into that room with confidence, knowing they want you to succeed.

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Key Takeaways

🎤 Effective Corporate Communication (00:00 – 11:20)

• Acknowledge the double standard in communication expectations
• Practice empathy as the number one rule of corporate communication
• Use the ‘acknowledge and respond’ technique when communicating
• Speak up in meetings and advocate for yourself and your team
• Prepare questions and topics before important meetings
• Focus on impact rather than personal achievements when speaking up

📊 Corporate Jargon and Disagreement Strategies (11:20 – 21:08)

• Avoid arguing excessively; instead, use the ‘disagree and commit’ approach
• Articulate risks and provide optionality when disagreeing
• Learn and use company-specific corporate jargon effectively
• Keep a notebook of terms and acronyms used in your company
• Use common corporate phrases like ‘circle back,’ ‘table this,’ and ‘low-hanging fruit’
• Adapt to your company’s specific buzzwords and language

👔 Communicating with Executives (21:08 – 30:52)

• Overcome nervousness when presenting to executives
• Understand that executives want you to be successful
• Prepare responses for questions you may not have answers to
• Present information at the appropriate level of detail
• Use a deck with high-level information and supporting details in the appendix
• Stay calm and collected in all workplace communications
• Be prepared and proactive rather than reactive in your responses

That Career Coach

Want to know more about Kendal Berg, that career coach?

Follow her on Instagram: @thatcareercoach_

Build out the tools you need to navigate the corporate game: — Self Driven Mastermind

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